ford finance is pathetic

Purchased a car through ABSA and FOrd Finance. Need the original papers as I have sold the vehicle. Was told it will take 5 days. Sent a mail on 24th June, again 26th of June and probably everyday thereafter. I have complained and nothing happens, just its is being processed. Shadia Naidoo has been helpful, she has given me the contact for Sonto Mtsweni who is the head of that department. WHAT A JOKE!!! He does not answer his phone. So where to from now. Henry FORD would turn in his grave to see the poor service. ABSA cant help as they are waiting for FORD FINANCE TO DELIVER the papers. It's in the ARCHIVES they say. Surely FORD FINANCE has enough money to make their ARCHIVES electronic, so that there are no delays. Or maybe it is job creation to get someone to take their time to go and look for it manually, and visit friends along the way????