JL
Jaun L
1 reviews | Active since Apr 2019
11 Feb 2022, 13:30
Ford Credit is the worst
After sorting out a false vehicle on my credit record (Someone else's vehicle was on my name) Now I have to deal with Mandated Debit order excuses
I have received a email that has my Ford Credit statement attached, claiming I'm in arrears! I have contacted Ford Credit multiple times to inform them that their debit order is late. They keep loading a once off debit debit order, but it doesn't go through. If Absa/Ford credit doesn't want to receive payment for the vehicle, I'll simply spend the money.
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Replies (3)0
Replies (3)
Absa's replyOfficial
11 Feb 2022, 13:57Dear Jaun Lloyd Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care
Absa's reply11 Feb 2022, 13:57
Official
Dear Jaun Lloyd Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care
JL
Jaun L's updateReviewer Update
07 Mar 2022, 07:57After posting this LAST month I really hoped it could be resolved but, today is the 7th of March and my Debit order has yet again still not been processed. I logged a complaint as soon as I realized this issue is still on going, and yet it still persists. C-***5 was closed so fast last month!!! Am I going to have to log a complaint every month for ABSA so process their debit orders? If ABSA doesn't want their money. Then I'll keep the vehicle and not pay for it. Cheapest car I ever bought. I'll use the money that ABSA is not debiting from me to fight them court
JL
Jaun L's update07 Mar 2022, 07:57
Reviewer Update
After posting this LAST month I really hoped it could be resolved but, today is the 7th of March and my Debit order has yet again still not been processed. I logged a complaint as soon as I realized this issue is still on going, and yet it still persists. C-***5 was closed so fast last month!!! Am I going to have to log a complaint every month for ABSA so process their debit orders? If ABSA doesn't want their money. Then I'll keep the vehicle and not pay for it. Cheapest car I ever bought. I'll use the money that ABSA is not debiting from me to fight them court
Absa's replyOfficial
07 Mar 2022, 11:48Dear Jaun Lloyd Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***0. Kind regards,Rezona Louw Group Customer Care
Absa's reply07 Mar 2022, 11:48
Official
Dear Jaun Lloyd Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***0. Kind regards,Rezona Louw Group Customer Care