Ford Credit Covid 19 relief

I wrote an email to Ford credit relief at ABSA email since 18 April. I have not received any response. It has been debating with greed leaving nothing for my babies to eat.

Sent an email on 18 May and no response there either. I called in on 19 May and the consultant that helped me said I should forward the email and after receiving it she said the email address is case sensitive and she will assist in forwarding the email. While she did that on her side. I went and sent the email again from my side with caps as she mentioned.

Today is the 1st of June, the debit went off again. I can't even pay for insurance for the car or even buy groceries for my children because Ford credit has been so greedy.

Ford credit snail pace is the worst.... I will never recommend anyone to do business with them. This is the worst service ever in my life.