Ford Credit ABSA

i have my vehicle finance by Ford Credit, and this is Absa, I have app**** for payment relief from the begning of lockdown, as I am a sole proprietor and had no income, never got any feedback from them and each month they still decucted the money of my account, money that I put there thru my credit card for food for my family. My credit cards are empty and I don't know how they are going to deduct this month because there is nothing left and my family is without food. Absa why are you the only bank that make your clients suffer, I see other banks are helping people even more, my friend just received an sms that they are extending his relief till September, and that is the service one would like to receive in this hard times. My payment is almost R15000 a month so explain to me how I as a sole prorietor with no income as a result of this lockdown will be able to pay that. Most certainly I know where to finance in future