JP
Jacques P

1 reviews | Active since Aug 2015

15 Nov 2017, 19:18

FORCING THEIR CLIENTS TO USE APP ON SMARTPHONE!!

Hey ABSA Brilliant!! DUH!!!!!

FIRSTLY One cannot do internet banking UNLESS you download the so called " secure banking app" on your"smart phone" , ABSA says "TO AVOID SIM SWAPS" Hahahaha the crims must be laughing - DUH if the app is on my"Smart phone" a sim swap is possible (With ABSA insiders in on the cartel apparently!! - this is about as secure as a lamb amongst hungry lions!!! I wonder if ABSA will take responsibility for cleaned out accounts!! (Very much doubt it)

SECONDLY One needs a " Smart phone" and the message clearly tell one - tough -get a smart phone!!! AND THEN LOGS YOU OFF. One cannot get into ones own account! DUH again ABSA this is SOUTH AFRICA!! A large part of our population do not possess smart phones -least of all can afford one !! Very clever ABSA!!!

FINALLY I have reason to change banks after 45 years !!!!!! (Why did I wait so long!!!)

Mean time I have to have to find a way to pay my creditors!!

Hopefully ABSA gets a smart as their "Smart phone." app!!

0
Replies (1)
Absa
Absa's reply16 Nov 2017, 15:57
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd