Forced to complain AGAIN

I am yet again forced to complain. I have been dealing with ABSA since about April 2019 and I had to complain to have ALL queries resolved. This compliant will be the fourth one. After the last interaction with ABSA I managed to claim against my late fathers credit life protection for his overdraft. Overdraft has been settled with an amount of R22000 odd left in his account. Having power of attorney on this account, i went to a branch to claim the left over money and close the account. Only to find out that i do not have power of attorney as some one placed a hold on the account. This "hold" was never requested and to this day i do not know who placed or authorised the "hold".

A very friendly lady at a local branch indicated that we will have to register an estate. Not really knowing why, i did as requested. I phoned the estates department and they gave an email address and instructed me to send my late fathers ID and death certificate. This was done on Monday, 29 July. I phoned the call centre on Tuesday to find out if they have received the documents. The call centre agent indicated that she is unable to check this i need to wait two days. Phoned again today. The call centre agent managed to confirm that the documents are on record and the case has been assigned to Roxanne, to find out that Roxanne is on leave!!

So now what? Now I am stuck again. All I wanted to do is claim the money and close the account, this seems to be impossible now due to the hold placed on the account.

I desperately want to close this chapter of my life.