TM
Thabang M
1 reviews | Active since Aug 2016
08 Dec 2023, 08:44
FORCED FINANCIAL RESRUCTURING WITHOUT CONSENT
Absa Vehicle finance has opted to restructure or capitalize my account WITHOUT MY CONSENT... I cannot understand how a capitalization of R3757 (which I paid) results in 2 additional installments.... ***.... I have been emailing and calling and still,.... NO RESOLVE.... I am being told about capitalization... I wonder how many people this is happening to, more so the ******** or oblivious. One must find do some social media posts and find out.
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Absa's replyOfficial
08 Dec 2023, 12:25Dear Thabang Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Vanessa CroweGroup Customer Care
Best regards,
Absa's reply08 Dec 2023, 12:25
Official
Dear Thabang Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Vanessa CroweGroup Customer Care
Best regards,