AC
Andries C

1 reviews | Active since Aug 2025

20 Aug 2025, 03:38

For nearly two months, *****sters have had access to my ABSA accounts despite my cards being blocked and digital banking locked

For nearly two months, *****sters have had access to my ABSA accounts despite my cards being blocked and digital banking locked. Unauthorized debit orders kept going through, and on 31 July 2025 my “blocked” credit card was *****ulently replaced and maxed out in my name. I am stranded abroad with no access to funds and told I must return to South Africa to resolve this in person. ABSA has not started a proper investigation, leaving me to carry the burden while their security failed. I expect my credit card balance cleared, a full ***** investigation, and access to my legitimate funds before I land in SA on 27 August 2025.

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Replies (1)
Absa
Absa's reply20 Aug 2025, 11:53
Official
Dear Andries
 
Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology.

Godfrey has noted that I dealt with your matter previously, as per the case C-***4.
 
I will be assisting again on case C-***1
 
Kind regards,
Group Customer Care
Vanessa Crowe