Followup to previous complant

Received an email on 24th Feb with *** stating the above was receiving attention.<br> On 1 Mar called the call service spoke to Xoline, said she would get back to be. Never did.<br> On 2 Mar Emailed Elizabeth. No response.<br> On 3 Mar called BA Card and Absa. Was told everything is finalised.<br> On 7 Mar received a call to accept the quote. Was told everything is complete and I should expect a call from UTI<br> Heard Nothing so called today -16 Mar. Told card is not issued! FICA department has placed it on hold.<br> Not once has ABSA phoned me. <br> PLEASE HELP. This has dragged on for 8 weeks!