Follow-up on Complaint Ref: C-***6

I am writing to follow up on a complaint that I lodged on the 17th of May 2024, under the case number Re: C-***6. It has now been six days since I raised my concerns, and I am disappointed to inform you that I have not yet received a proper response or satisfactory answers to my questions.

I was informed that my card replacement would incur a charge of R140, as your policy does not offer free replacements. However, I would like to bring to your attention that the benefits of the premium credit card state "Free lost card protection." This statement has left me confused and unsure of what is covered under this protection. Despite raising additional queries regarding other charges, only the issue of the card replacement was addressed by the Absa consultant, while the remaining three questions were left unanswered, which I found to be concerning.

I kindly request your urgent attention to this matter and seek a prompt and comprehensive resolution to my concerns. I trust that you will investigate this issue thoroughly and provide me with the appropriate explanations and solutions at your earliest convenience.

I appreciate your time and assistance in addressing this matter promptly. I look forward to hearing from you soon.

Warm regards,