Follow-up on Claim

I have a bond with Absa and called around 14h00 on 8 Jan 2018 as the service provider did not attend at my premises. I called the Absa iDirect call centre and got of a service consultant (Moreri) who was extremely rude and unhelpful and talking to me in an interrogating manner. When I raised this with him he asked that should he transfer me which he did. I found him to unapologetic, unprofessional and a personality who should not be in client facing role. Totally poor service.