Follow up on a complaint against ABSA Bank

This is the follow up to the query I had with ABSA Bank. To this day I have not received any favourable feedback from the ABSA Bank. I was given the date of the 15th for feedback, and the feedback came the same as the initial one I received from the for my first complaint ( an indication by the Bank that they hold a "don't care" attitude towards their clients). I rejected their feedback on 15th February 2023 (for good reason) and they promised for a better and improved feedback on 17th February 2022 ( As anticipated, the feedback came back almost as copy and paste) similar to the initial one. Now I am promised the 22 February 2023 for a better feedback. I know by now that the feedback will return the same as before. It is my view that ABSA Bank plays delay tactics with its clients with the hope to discourage me. Ii refuse to be bul**** by ABSA Bank. I have given them all the necessary documents (which in my view they should have at their disposal). They have asked for my 90 days bank statement with the hope to find the indication of a missed payment on my end. (Very desperate in my view). ABSA Bank should be having all transactional records on their side that proves their case, instead they require my assistance to prove themselves right (Disappointing). I have furnished ABSA Bank with every proof there is that I did nothing wrong and I have not received any proof of communication, emails sent, nor the indication of the records that proves their case. I am done complaining, it is time to initiate both the legal intervention from my lawyer and the intervention from regulatory bodies. ABSA is treating this matter with sheer indifference and I have reached a point where other parties other than myself intervene. If this is the conduct and the attitude that the bank has towards its clientele, I am deeply concerned.