follow up ***** on C- ***9

Hello Peter, I was notified by Absa through Basani Hlungwane, that case number C- ***9 are resolved and that the claim is declined again. I am very upset due to the fact that I was not notified via "notify me" on my phone of these ********** transactions and therefore could not react appropriately, while other "notify me " transactions came through to me as normal. I have proof of this, still on my phone history. I am very thankful that Hello Peter manage to get such a quick response from Absa ***** department as there was a five month silence which the Absa local branch (Welkom) can also barge for. I am now referred to the Ombudsman for banking services by them. I question the security of Absa as my account must have been hacked.