Follow-Up Complaint: Continued Harassment by Umvelo Risk Management Agents Acting for ABSA Vehicle Finance

Date: 28 October 2025

This morning, two agents from Umvelo Risk Management arrived unannounced at my home once again. One of them identified himself as John, stating that he was acting on behalf of ABSA Vehicle Finance.

John arrived with his colleagues — one driving a white Renault Kwid and the other a red Tata — and they were accompanied by a tow truck. Their intention was to seize my vehicle, despite the fact that I have formally filed a Notice of Intention to Oppose in court regarding this matter.

I explained this to them clearly, yet they continued to insist and refused to leave when asked. This behavior constitutes trespassing, ************, and interference in a matter currently before the court.

This is not the first incident — I have reported multiple cases of harassment by agents claiming to represent ABSA Vehicle Finance, including those from Umvelo Risk Management, M Sumber Recoveries, and CRM Agents. Despite my prior written complaints, the harassment has persisted.

At this stage, their actions have gone far beyond debt collection — this is harassment and a violation of my constitutional right to privacy and safety, as well as a breach of the POPIA Act.

I am demanding that ABSA Vehicle Finance immediately confirm in writing whether these individuals and companies are officially mandated to act on their behalf. I also request that all contact and collection attempts through third-party agencies be suspended immediately, pending the court process.

I will be reporting this latest incident to the South African Police Service for trespassing and ************, and will escalate this matter further to the Information Regulator and the National Credit Regulator if it is not resolved promptly.

Enough is enough. This ongoing harassment must stop.