1 reviews | Active since Jun 2015
FNB To ABSA EFT Payment: Money Not In Account
On Thursday 11 June 2015 I received what appeared to be a legitimate SMS payment notification from FNB for a payment into my ABSA account from an individual supposedly with an FNB account. The payment was for a private sale of goods which I advertised on an online classifieds website. Having received said payment notification, I allowed the buyer to take ownership of the goods in good faith that the payment will reflect in my account once the transaction has been cleared. However, to date the payment is not yet reflected in my account and I have been growing increasingly concerned that I may have been ****med with a ********** payment notification. My efforts to query this matter with ABSA telephonically were met with the response of wait and see if the payment clears. This is completely appalling and unacceptable customer service.<br> <br> ABSA should be able verify if there exists such a payment into my account pending clearance. In fact, this should be a service/facility available to clients to check up on, and verify payments pending clearance not yet reflected in one's account. Furthermore, if the payment is legitimate, then why is the money not yet in my account?
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
