Fnb thanks you for your business absa...

My wife went in with her new ID after having her surname changed three years ago after we got married (having replaced her card about 2-3 times in that time without any issues) the name on her account is still her old surname according to the staff in Mosselbaai, she misplaced her card now has now access to her funds and they won't give her a new card because her surname doesn't match... Do you even know how a ID number works? Great way to start a holiday, No other bank would do this. Guess we will just have to go to fnb. What a backwards outdated bank!