FNB home loans Existing clients
Good day FNB HL Care
Thank you about below feedback, I would like to express my concern regarding FNB Bank that I used to love and recommend to my friend and family for years but from now on I will never see FNB the same way…. I can’t wait to move to a bank who’s going to assist with my request, you are mentioning affordability and affordability on closed credit history accounts payments wow your criteria is very pathetic Right now on my banking app you are offering me personal loans and temporary loan every month but you are unable to assist me with the bond that I am currently paying treating me as if I am new applicants I am the one responsible and have been handling that account very well, I only have 1 late payment with Nedbank credit card all my accounts are up-to-date You offer your client temporary loan knowing very well that they will drop off their score card and decline your existing loyal clients saying they can’t afford wow FNB you need to review your overall score card for your loyal long EXISTING clients
The Bank has to practice prudent lending principles in terms of the National Credit Act not to be reckless, and affordability is not evident taking into account the short term debt obligations reflecting on the credit bureau
This statements is not true with FNB , but in 3 months’ time I am definitely talking my business to a different Bank
Please see the feedback I received from a different bank
Good morning Seipati,
Thank You for submitting your application to us. This will be a Switch from FNB to , removing a co-debtor on your Home loan. Please see below screenshot, an indication of what can offer you. Concerns on your credit profile as follows:
I can’t share the entire details of the email of a different bank but all I needed from you was just a switch and continue with my bond and I have a clear divorce court order of which I don’t think you even checked it or read it… But thank you for doing business with you I am definitely leaving FNB, Because you do not value me as a client I don’t even think you have reviewed my application you just listen to the first consultant Johan and decided to decline the application again…
Kind regards
Suzan Mabesele
C2 General From: FNB HL Care <***> Sent: Wednesday, 07 December 2022 10:24 To: Suzan Mabesele, Vodacom <***> Cc: FNB HL Care <***> Subject: CARE: Highpriority (***NF). ***
CYBER SECURITY WARNING: This email is from an external source - be careful of attachments and links. Please follow the Cyber Code and report suspicious emails. Dear Mrs Mabesele
With reference to your complaint regarding the declined Substitution of Debtor application, the matter was referred to the Senior Credit Committee and regrettably the declined decision remains.
The Bank has to practice prudent lending principles in terms of the National Credit Act not to be reckless, and affordability is not evident taking into account the short term debt obligations reflecting on the credit bureau. You also, on a regular basis, make use of payday loans, which is possibly an indication that your net disposable income is not sufficient to manage your financial obligations. The Bank take into consideration your credit bureau payment profile for the last 24 months, and in this instance, your Nedbank Creditcard reflected late or missed payments, your Ackerman’s account was 2 months in arrears before it was closed, and your Truworths account also reflected missed payments before the account was closed. Your cheque account also reflects 4 dishonours the past 12 months. This had a negative impact on your overall credit score as well.
In view of the above, we regret to advise that we can unfortunately not consider the application at this point in time.
Regards
Mariette