Flexi Reserve - Absa is a mess.

Item: Absa
Rating: 1
Author: Andrew S

It is 14:18 on 14/11/2024. I've been instructed to verify a signature. The signature is not needed for bond repayments, yet it is needed to pay money due to me.

You have not loaded any instructions for a consultant to assist me.

I need to now fill in a form again, spend valuable time in a branch.

This is utterly poor service

I have had the bond for 5 years (nearly). A signature is the least to confirm and it is an issue.

This is an utter waste of my time.

Thanks and regards

Helpful (0)

Replies (1)

Absa's replyOfficial

14 Nov 2024, 16:38

Dear Andrew Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3. Kind regards,Group Customer CareVanessa Crowe

Absa's reply14 Nov 2024, 16:38

Official