Flexi Funeral zimele plan

My mother had a flexi funeral zimele plan from ABSA. She was the main member and my father the spouse. They paid a premium for both of them. She passed away on 27 January 2023. The policy paid out. Only to find out the policy is now cancelled after the main member passes away. What is the purose of writing a policy in that way what is the spouse supposed to do if he is now too old to take out another policy? During May he received a letter from ABSA. Addressed to: Dear estate late ms N****! That she requested to cancel the policy!? And that she can re-instate it. We sent an email to request that, only to receive an email that the policy has been cancelled when the main member passes away. Do they not check their records before sending out these standard letters? Please check your policy contract from ABSA before using them. Unacceptable service!