RH
Riana H
1 reviews | Active since Aug 2021
11 Feb 2022, 20:17
Flexi Funeral Plan
I have a funeral plan with Absa for a few years already. All of a sudden 2 months ago my debit order stop going off. A week ago I send them an e-mail wanting to know why the debit order did not go off. It is now a week later and guess what "no reply received yet". Is that the way Absa wants to get rid of their high risk clients??? If the policy is 3 months in arrears, the policy will lapse. Can I get a reply to my e-mail please and please note that every month on the 1st there was sufficient funds on my account. Don't try to tell mee that is was not the case. Regards Riana Heydenrych Tel: ***
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Absa's replyOfficial
14 Feb 2022, 09:28Dear Riana Heydenrych Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***9. Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply14 Feb 2022, 09:28
Official
Dear Riana Heydenrych Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***9. Kind regards,Rezona Louw Group Customer Care
Best regards,