Flaw process and irrelevant information in your IVR

I called your call division as I wanted to lower the limit on my credit card. Firstly, you have adverts in your IVR which wastes time. You provided irrelevant information about finding your pin of your card which is also irrelevant and wastes time. As much as this might be a frequently asked questions/you assist most of your clients with this detail, it is irrelevant to me as your client as that's not why I'm calling. Secondly, You require my card number for verification. I put in the card number and then you send a notification within my app. Please be advised that most Smartphones will not be able to handle that request i.e. while on a phone call, internet connection is interrupted thus one can't get the verification in time or get it at all. Please can someone assist me. Please also relook at your processes.