JS
Johan S
1 reviews | Active since Mar 2012
25 Jan 2018, 15:14
Flat ignore
This is the 6th complaint I need to lodge on Hellopeter, as Absa personel makes a hobby out of ignoring my emails. I respectfully ask for the manager/supervisor/anyone that can assist me, as Ms. Dawn Minnaar, Isobel Paulsen and several other Absa personel are not getting back to me with answers.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
26 Jan 2018, 06:53Dear Customer
Thank you for bringing this matter to our attention.
Please can you provide me with your complaint reference number or account number to enable me to follow up on this matter for you.
This information can be sent via private message.
Regards
Claudette
Best regards,
Absa's reply26 Jan 2018, 06:53
Official
Dear Customer
Thank you for bringing this matter to our attention.
Please can you provide me with your complaint reference number or account number to enable me to follow up on this matter for you.
This information can be sent via private message.
Regards
Claudette
Best regards,
JS
Johan S's updateReviewer Update
26 Jan 2018, 10:44Claudette, account number is ***. Can you send me your email address then I can provide you with the complete email trail and problem I face? They never gave me a reference number.
JS
Johan S's update26 Jan 2018, 10:44
Reviewer Update
Claudette, account number is ***. Can you send me your email address then I can provide you with the complete email trail and problem I face? They never gave me a reference number.
Absa's replyOfficial
26 Jan 2018, 11:19Dear Mr Scheepers
Thank you for your response, your complaint reference number is ***.
I have requested that Dawn provide you with a formal response in order for you to escalate the matter to the Banking Ombudsman for an independent assessment.
Regards
Claudette
Best regards,
Absa's reply26 Jan 2018, 11:19
Official
Dear Mr Scheepers
Thank you for your response, your complaint reference number is ***.
I have requested that Dawn provide you with a formal response in order for you to escalate the matter to the Banking Ombudsman for an independent assessment.
Regards
Claudette
Best regards,
JS
Johan S's updateReviewer Update
26 Jan 2018, 12:10Hi Claudette,
I specifically asked for Dawn Minnaar's superior, as I am not satisfied with the service she is providing. For one thing, it is clear that Absa reversed the wrong amount between the chargeback and then subsequent reversal. I would expect that to be corrected immediately, and there after sorting out the original chargeback.
Can you kindly put me in contact with the correct person?
JS
Johan S's update26 Jan 2018, 12:10
Reviewer Update
Hi Claudette,
I specifically asked for Dawn Minnaar's superior, as I am not satisfied with the service she is providing. For one thing, it is clear that Absa reversed the wrong amount between the chargeback and then subsequent reversal. I would expect that to be corrected immediately, and there after sorting out the original chargeback.
Can you kindly put me in contact with the correct person?