SM
Selina M

1 reviews | Active since Jul 2017

20 Jul 2017, 09:01

Fixed Deposit Termination - POOR SERVICE

<p>My aunt has a Fixed Deposit Account with ABSA,Pretoria North Branch. We visited the branch on the 18 July 2017 to terminate it before maturity due to personal reasons. To my shock, ABSA wants us to provide proof before they can release the funds. She was unable to go to the doctor because ABSA won't release her Funds. She has had this account for over 10 years. I am so Appalled with ABSA service... Pretoria North Branch, is not what is used to be... The LEVEL OF SERVICE; PATHETIC...</p>

0
Replies (4)
Absa
Absa's reply20 Jul 2017, 10:04
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with the account holders ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

Best regards,

SM
Selina M's update20 Jul 2017, 10:35
Reviewer Update

********** 270085

Absa
Absa's reply20 Jul 2017, 13:31
Official

Dear Customer

The details did not pull though.

Regards

Claudette

Best regards,

SM
Selina M's update20 Jul 2017, 13:40
Reviewer Update

Id Number: ***