NG
Ntombifuthi G
1 reviews | Active since Oct 2022
18 Oct 2022, 14:00
Fixed deposit account issues **** bank
Hi Im also unable to withdraw my fixed deposit funds Absa has been giving me the run around for months now I have had it with this bank I'd like my money back
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
18 Oct 2022, 16:45Dear Ntombifuthi Gama
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation . Also ,use the private reply for me to see the details. . We will investigate and provide you with feedback timeously.
Your complaint reference number is C-***9.
Regards
Lebogang Mashiane
Specialist Case Manager:
Customer Value Management: Customer Care
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation . Also ,use the private reply for me to see the details. . We will investigate and provide you with feedback timeously.
Your complaint reference number is C-***9.
Regards
Lebogang Mashiane
Specialist Case Manager:
Customer Value Management: Customer Care
Best regards,
Absa's reply18 Oct 2022, 16:45
Official
Dear Ntombifuthi Gama
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation . Also ,use the private reply for me to see the details. . We will investigate and provide you with feedback timeously.
Your complaint reference number is C-***9.
Regards
Lebogang Mashiane
Specialist Case Manager:
Customer Value Management: Customer Care
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation . Also ,use the private reply for me to see the details. . We will investigate and provide you with feedback timeously.
Your complaint reference number is C-***9.
Regards
Lebogang Mashiane
Specialist Case Manager:
Customer Value Management: Customer Care
Best regards,
NG
Hi my name is Ntombifuthi Gama I'm not happy with the progress with Absa and it has broken me to the point of no return I have a fixed deposit account with you guys and I'm unable to withdraw my funds I've been emailing calling and I'm not getting anywhere I have spoken to someone at head office and she said the money will be ready In 30 days and 30 days have passed now they told me to go to Absa phoenix plaza to complete the transaction but apon arriving there I ddnt get help my account number is ***Can someone please tell me where is my money
Ntombifuthi G's updateReviewer Update
19 Oct 2022, 07:27Hi my name is Ntombifuthi Gama I'm not happy with the progress with Absa and it has broken me to the point of no return I have a fixed deposit account with you guys and I'm unable to withdraw my funds I've been emailing calling and I'm not getting anywhere I have spoken to someone at head office and she said the money will be ready In 30 days and 30 days have passed now they told me to go to Absa phoenix plaza to complete the transaction but apon arriving there I ddnt get help my account number is ***Can someone please tell me where is my money
NG
Ntombifuthi G's update19 Oct 2022, 07:27
Reviewer Update
Hi my name is Ntombifuthi Gama I'm not happy with the progress with Absa and it has broken me to the point of no return I have a fixed deposit account with you guys and I'm unable to withdraw my funds I've been emailing calling and I'm not getting anywhere I have spoken to someone at head office and she said the money will be ready In 30 days and 30 days have passed now they told me to go to Absa phoenix plaza to complete the transaction but apon arriving there I ddnt get help my account number is ***Can someone please tell me where is my money
Absa's replyOfficial
19 Oct 2022, 10:51Dear MS NN GAMA
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
For security purposes, please confirm the below information:
Your Fixed Deposit Absa account number:
Your complaint reference number is C-***9.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
For security purposes, please confirm the below information:
Your Fixed Deposit Absa account number:
Your complaint reference number is C-***9.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply19 Oct 2022, 10:51
Official
Dear MS NN GAMA
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
For security purposes, please confirm the below information:
Your Fixed Deposit Absa account number:
Your complaint reference number is C-***9.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
For security purposes, please confirm the below information:
Your Fixed Deposit Absa account number:
Your complaint reference number is C-***9.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,