DK
Daniel K

1 reviews | Active since Apr 2013

05 Dec 2015, 13:18

FIX IMMEDIATELY

I RECENTLY PURCHASED A VEHICLE AND DEBIT ORDER WENT OFF ON 01/12/2015 INSTEAD OF 27/12/2015.<br> <br> I DO NOT APPRECIATE THE FACT THAT THE MONEY WAS DEBITTED ON THE WRONG DATE, WHICH IS NOT IN THE CONTRACT. IF THERE WAS NO MONEY IN MY ACCOUNT, THIS WOULD HAVE AFFECTED MY CREDIT RECORD NEGATIVELY.<br> <br> ON 01/12/2015 I CALLED IN VEHICLE AND ASSET FINANCE, SPOKE TO FERIAL WHO ASKED ME TO EMAIL MY CONTRACT AND I DID. <br> <br> LATER IN THE AFTERNOON I CALLED AGAIN TO FIND OUT IF SHE GOT MY EMAIL, BUT SHE WAS BUSY. BUT I SPOKE TO RIPS AND SHE CONFIRMED THAT FERIAL RECEIVED MY EMAIL AND MONEY WILL BE REFUNDED WITHIN 2-3 WORKING DAYS. <br> <br> TODAY IS SATURDAY 05/12/2015 AND I STILL DID NOT RECEIVE MY REFUND. I CALLED IN AND I SPOKE TO NOMPUMELELO WHO CONFIRMED THAT ONLY DEBIT ORDER DATE WAS CHANGED BUT NO REQUEST FOR REFUND WAS MADE.<br> <br> NOMPUMELELO SAYS SHE SENT A REQUEST TO ADMIN FOR REFUND, ADMIN WILL GET IT ON MONDAY 07/12/2015 AND AFTER THAT I WILL RECEIVE THE MONEY WITH 48-72HOURS.<br> <br> I CANNOT WAIT AGAIN FOR 2-3 WORKING DAYS AS THAT MONEY IS FOR RENT WHICH IS DUE ON MONDAY 07/12/2015.<br> <br> I WANT THIS FIXED IMMEDIATELY. I WANT THE MONEY IN MY ACCOUNT BY C.O.B ON MONDAY 7/12/2015 AS MY RENT DUE ON THAT DAY.<br>

0
Replies (1)
Absa
Absa's reply07 Dec 2015, 12:59
Official
Hello Daniel M Kekana,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd

Best regards,