First time customer, terrible service

<p>I app**** for my credit card online and was pre-approved. I had researched credit cards and saw positive reviews saying the virgin money card is the best. After sending all my docs on the 4th I received a call from them saying they have received my docs and that they will process the application. I asked if everything is in order and the gentleman said yes. I asked how long it will take and was told 5 to 7 working days. On friday the 8th of July I called to check progress and was told its still in processing. The gentleman said he cannot pick up the application but he will check it and get back to me, I'm still waiting for that to happen. Monday I called again and was told to call the next day as she could also see nothing just that its with the fica department. Call back today, 12 July( 5 working days) and I get told I need to emaip the signed quotation, I asked the 4th already if all my docs are in order, all the other times I've called no one told me about the signed quotation. Then I email it, signed and everything, call again to make sure they received it and get told it can take up to 9 working days. I was so excited for my first credit card but am now thinking of going to another provider due to the poor service from virgin money! Reference: ********** ********** 7038</p>