FIRST CLAIM WILL BE DONE PERFECTLY...NEXT CLAIM YOU ARE ON YOUR OWN!!

I'm not sure if I'm being impatient however I'm just referring to the previous turnaround time. My first claim in 2021 went well. I had an accident on Christmas 2022 and reported a claim on the 28th and because of holidays I gave them time to respond. The assessor was appointed on the 29th...and holidays came...I never heard from anyone even after the holidays. I sent an email on the 4th and the response from Queen Corbett (Cc Thsepiso Tibane) was that they are waiting for the assessors report....it's the 12th today and Queen is on leave....I don't know if there is progress or not. I'm not sure either the assessor will attend to the car using pictures or they will physically come to check the car. I need to relocate and I'm not sure what to do with the car since it's drivable.