Finished with Absa. Sad Day

Hallo this is very sad for me to write but I have had it with Absa after 20 years. They have the most difficult possible process to do anything. My online banking has been out of order for 3 days straight. Try to fix it with the helpline and that takes more than an hour. Try and to a passport they only have 1 branch in the whole of Pretoria to do it. Try and do something at the Bank it takes you an hour because there is 1 person helping 20 People (The Grove). I am forced to switch banks as it is 2018 and Absa are falling behind in every respect. I am guessing it will take them at least 3 days to respond to this message as they take longer than every other bank to do anything. My whole family has been with ABSA forever but I can not take the bad service anymore.