1 reviews | Active since Sept 2013
Financially ruined
On 11 October ABSA ran about 35 transactions dated as far back as April off my account. This makes no sense as the money for these POS transactions should have been reserved. I still have all the sms from the bank stating that the funds for my swipes were reserved. For some or other reason their system ran these transactions off of my available balance on 11 October, pushing my debit account into a overdrawn value. I dont have an overdraft. How is this possible? How can this disgusting bank simply do whatever they want because their systems checks failed. I do not have a credit agreement for my DEBIT account. This is not acceptable. This also means that when I receive my next salary I will not have enough money to cover my debit orders. I do not trust ABSA with my money matters. This is ******** and will cause financial harm to so many clients.
ABSA has completely failed in their obligation to ensure that client's finances are protected. ABSA's control systems failed. ABSA is to blame. ABSA should be fined for the impact that this has made on their clients. ABSA is a terrible financial services provider. I would highly advise any current clients who were lucky enough to not be affected by this failure to rather get out while you still can. For your own good rather join another bank. I will shut all my accounts and move elsewhere as soon as I possibly can.
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
