GC
Godwin C

1 reviews | Active since Apr 2015

17 Apr 2015, 23:39

FINANCIAL XENOPHOBIC ATTACK AT ABSA

Being a sad week of brutal Xenophobic attacks I feel I too have been subjected to the same by ABSA bank. My account was suspended without notice while I was over 500km away from where I stay and I was left stranded. My account was apparently suspended due to my permit which expired in Jan 2015 yet as of Feb I had gone to my Port Elizabeth Rink Street Branch with my slip from Home Affairs to prove my renewal application was being processed. When I discovered my account had been suspended I visited the nearest ABSA branch which was the Plaza branch in Mtata & I experienced the worst service one can expect from a bank. First they demanded I provide proof of address despite me telling them I stay in PE, I don't know if they wanted me to lie and provide a **** Mtata address. Secondly they told me my home affairs slip was of no use to them & that Home Affairs should not pass its problems to them. Thirdly, after all this frustrating experience I asked that they close my account so I can get my cash & go home but they refused to do that either and the final stroke was when they advised me to go & borrow money to go home. This I feel is a Xenophobic attack on me, I still can't get my money!

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Replies (1)
Absa
Absa's reply20 Apr 2015, 15:13
Official
Hello godwin_chikwava,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,