Financial Violation

I sent email to Daphne Le Grange regarding my further dissatisfaction about how the matter was handled at the branch but didn't respond. The email was sent 4weeks ago. What annoys me worse is that she had assured me when she called that if I was still not happy she will investigate the matter further but when I called her a week ago she pretended like she didn't have a clue what was going on. This is just disrespectful and inconsiderate.