LN
Lindeni N
1 reviews | Active since Sept 2014
08 Aug 2018, 13:19
Financial Violation
I am beyond annoyed and I feel emotional and financially violated and disrespected. Received offer for a loan through the ATM then went to apply for it inside the bank at Musgrave branch,Durban. The consultant ,Kendal who was helping me said it needs the manager to finalise approval and will be paid within 24hrs. Hours later she called me saying the manager suggested I pay up the other loans that I have with their loan and then pay cash the difference that will be change after paying. I agreed and even got settlement letters. Saturday 04/08/2018, I received SMS confirming loan has been approved I need to go to point of application to sign for payout(I still have SMS). Then without my authority the branch manager,Antoinette withdrew the loan. Their defence was so that they can do it as settlement loan. Then when they reprocessed it was now declining. What makes me more angry is 1. I told them not withdraw it 2.The consultant had assured me that whatever way they do it, I'll get the money 3. Manoeuvring the system when I have even received SMS confirming approval. I find this inconsiderate, disrespectful and ***********. Because this is all Absa's fault for not empowering employees with enough knowledge, I need that loan paid to me
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Replies (3)
Absa's replyOfficial
14 Aug 2018, 11:08Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply14 Aug 2018, 11:08
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
14 Aug 2018, 11:14Hi Lindeni
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided
Best regards,
Absa's reply14 Aug 2018, 11:14
Official
Hi Lindeni
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided
Best regards,
LN
Lindeni N's updateReviewer Update
27 Aug 2018, 12:32I sent you(Daphne) email regarding my further dissatisfaction about how the matter was handled at the branch but you didn't respond. The email was sent 2weeks ago. You had assured me when you called that if I was still not happy you will investigate the matter further but now when I called you today you didn't seem to have a clue what is going on. This emotional and financial torture, even time wasting.
LN
Lindeni N's update27 Aug 2018, 12:32
Reviewer Update
I sent you(Daphne) email regarding my further dissatisfaction about how the matter was handled at the branch but you didn't respond. The email was sent 2weeks ago. You had assured me when you called that if I was still not happy you will investigate the matter further but now when I called you today you didn't seem to have a clue what is going on. This emotional and financial torture, even time wasting.