Financial strain due to wrong response period

I Ismail Bhagalia, with small business account, ***, opened in 2002 currently still open would like to officially lodge a complaint due to incorrect response time advised by Business consultant.I have been a loyal customer to Absa bank for the past 13 years. Early last year i decided to sell my previous business and go into a new venture. Well its not been an easy two years but i have just started to reap the benefits of over a year and halfs hard work Two months back i approached my business consultant requesting an increase in my overdraft as we cary out work for insurance companies and only get paid on completion of the job and are large amonts . This effected my cashflow situation.She requested my financials and said she will have it sorted in the next week. In the mean time i turned off a an excellent proposition from another bank. Turns out the application took longer then 3 weeks before i got feed back. Now in this time my overdraft went 20000 over the limit.If she had to tell me this in advance i would have taken up the opportunity with the other financial institution that offered me double the overdraft i have with absa.<br> I am truly dissatisfied with the outcome