Finally getting an answer to my query

I contacted the home loans division of ABSA to enquire about submitting a claim for hail damage on my home. I spoke to two people and was told to contact the insurance claims number. They were also not able to assist me. I contacted the home loans division again only to be unsuccessful again in getting an answer to my question. Frustrated by now, I requested to speak to a manager. I was put through to Bruno Malope who remained calm and polite, even though I was irate and annoyed. After listening carefully and asking the right questions, Bruno was able to quite quickly solve my problem. What a pleasure to find someone who actually knows what they are doing and does it in such a professional manner!!