FIKA

Hi, I went to ATM on the 13/11/2015 to draw money. My card was declined. I phone Absa, and I was told they can not help me over the phone. I could not go to the bank as I don't have transport at work. And to crown it all I was leaving the afternoon to go away for the weekend. My husband just informed me the reason why my card was declined, the FIKA had expired and they could not help him as there system is off line. Hopefully by Wednesday it will be sorted out. I have never received a letter from the bank stating I have to FIKA again as it has expired. I find this unacceptable as how do I but the necessary groceries I need. We have a bond by ABSA so surely they know I still stay in the same house. I am really thinking of going to another bank. <br>