SM
Simphiwe M
1 reviews | Active since Feb 2023
01 Feb 2023, 16:22
FICA & waiting period
I went to ABSA Dobsonville branch to update my details as per FICA regulations & since I couldn't access my account. I was promised that everything would be back in working order in 2 hours, but nothing happened, couldn't access my account or do anything for that matter, even worst on the App.
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Absa's replyOfficial
02 Feb 2023, 09:37Dear Simphiwe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***2. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
RegardsPravesh BejayAbsa Bank Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***2. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
RegardsPravesh BejayAbsa Bank Group Customer Care
Absa's reply02 Feb 2023, 09:37
Official
Dear Simphiwe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***2. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
RegardsPravesh BejayAbsa Bank Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***2. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
RegardsPravesh BejayAbsa Bank Group Customer Care