AF
Athandile F
1 reviews | Active since Apr 2026
20 Apr 2026, 09:22
Fica verification frozen account
My account is frozen I can't make any transactions or purchase airtime when I call them they say I must upload fica document ID which I did but still can't make any transactions its been a month now on the email they said the fixed it but still now can't make anything
Am so much disappointed with absa and how inconvenient it is coz I'm having family matter and can do anything with my account
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Absa's replyOfficial
20 Apr 2026, 13:12Dear Athandile Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareVanessa Crowe
Absa's reply20 Apr 2026, 13:12
Official
Dear Athandile Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareVanessa Crowe