FICA verification by ABSA Bank (Business)

Good day,

My name is Xolisa Nqata

I am having a problem with my FICA verification which I submitted my documents through Ms Dyariwe on 03/04/2018 (who is Business advisor in Butterworth Branch) and I am not satisfied the way she is handling my matter hence I am not getting any positive response from Ms Dyariwe and the person I assumed this matter assigned to is Ms Nkosi Zanele at least by today the 10/04/18 I should have been updated by the person responsible even if it takes about a month to approve the matter and the worse part is that I cant even acess funds on this account my life is standstill and is strainous, this matter to me is very urgent and need to be escalated to the highest priority, I can not wait longer than this not knowing what is actually going on all I want is a progresive assistance my contact number ********** 320 or e-mail: nikabantutrading cc. To be honest Ms Dyariwe to me seem to be waiting for Head Offices response as she indicted that she submitted the documents to Head offices but until now no response from Head Office, it clearly shows that they ( Head Offices) do not prioritise customers needs and rights,and I am very disappointed with that kind of behaviour.

I therefore request you to resolve this matter with immediate effect and make my accounts accessible again in order to carry on with my life and my family because this matter really caused differences between me and my wife because as a man I have to provide for my family but now I can't because of this problem and I am no longer a man any more in my family, I am completely a failure and disgrace in my family, so please ABSA resolve this matter as soon as possible.

Regards, Xolisa Nqata (Cell: ********** 320)