FICA TAKEN TO THE EXTREME

We understand that FICA is a legislative requirement and we are content to adhere to this, but Clearwater branch Roodepoort has taken this to the extreme. An account opened less than 4 weeks ago with all required FICA documentation has subsequently been blocked with the explanation - FICA outstanding. We have brought this matter to the attention of both attending branch manager as well as the account consultant but no effort has been made by the staff to rectify and activate this account.