FICA Status pending for more than 72 hours

I've received a credit card from Absa on the 28th of April, couldn't use the card as it said FICA status needs to be updated. Sent an email Sunday, Monday, Tuesday again to *** even called the credit card line and a lady said to forward my ID and proof of address to her and I did, it's been a week and I'm still waiting for the FICA status to be updated today again a different lady said she will escalate for me but here I am really wanting to use the money I'm so disappointed about poor service I've been receiving I was given the credit card to just add to my wallet. What does one has to do to get assistance? It's been more than 72 hours now