FICA's messup

I would like to commend Dudu Ngobeni from complaints department for a Job well done. She put herself in the firing line and never revolted. She was resolute and resilient. You have a great employee in Her. <br> <br> I however would like to recommend that she refrain to justify her reasoning by saying it is company policy, that will drive clients to the roof. It is not the company policy to abandon a communication factor in their service to the client. <br> <br> I however would to thank her for her service and constant communication. Kudo's to the lovely service.