FICA regulations

Good day. I have been battling for two days to unlock my ABSA account that was frozen because I had not sent in my required documents. I have submitted the documents to ABSA and they have scanned the documents to the FICA center but they keep on rejecting them. ABSA have told me that my SA passport and drivers license are not acceptable but the website says otherwise. The dispute is that my ABSA account is in my marriage surname and my id is in my ****en name. This ABSA account was opened more than twenty years ago in my ****en name which I never changed to my marriage surname, now none of my documents are acceptable even though I am still exactly the same person. I feel that ABSA has not been advising me correctly. I need to access my money immediately and this is causing many problems for me. The money is the account belongs to me and I have every right to claim what is rightfully mine. ABSA is now with holding access to my funds and not helping me at all to resolve this simple issue so that I can access my money especially now before Christmas. I would like to know what the procedure is to draw my funds and close my account. Surely they can't keep my money from me? Thank you.