PH
PETRO H

1 reviews | Active since Mar 2011

19 Feb 2015, 14:26

FICA Registration : Frozen account

I have had an ABSA account for 25 years.To my astonishment my account was frozen. On inquiry I was told that I had to to an update my Fica registration, although I got no notification and or indication that my account would be frozen due to FICA. I' visited ABSA 8 times in the last 3 weeks and my account is STILL FROZEN.This has brought my business to a stand still and caused great embarrassment and a loss of clients and income as I am an electrical contractor and customers pay deposits into my account for materials and I also need to get paid for services rendered. I had no inkling that I had to provide my utility bill again as I have not been notified of this and has had this account for 25 years. i was given no explanation regarding how this led to my account being frozen or whuy I have not been notified that I had to present the documents in order to avoid my account being froze.<br> Both Pikkie and Charlotte have been making promises that the problems would be sorted \this afternoon"";15/02/20 14:24;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;250895;818933;6;2;0;0;0;0;2;NULL;NULL;NULL;15/02/19 14:24;15/02/19 12:26;Harassing you even though you keep to arrangement!;7,40E+12;Cust Call Centre;***;We were under debt review for 4 years after voluntary withdrawing from them in July 2014, I phoned Edgars told them what the situation is and explained that I can afford a payment of R500 per month. After making the arrangement with EDGARS THEMSELVES, next thing I start getting calls from the above company. I told them what my arrangement is, yet they phone me every single month. I have asked them on numerous occasions to ONLY phone me when I don't keep to the arrangement, but they don't give a ****. They will phone you during working hours up to 2 times a day. I have had enough!!!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;818608;818854;14;2;0;0;0;0;2;NULL;NULL;NULL;15/02/19 14:11;15/02/19 12:27;DECOFURN CENTURION WORKERS HAVE F**KD UP ATTITUDES;;;;Called them and received the worst service ever!!!! Being a customer, I have supported the company a lot and I get the worst attitude from the worker specifically the receptionist or whatever she is as well as the sales rep CRAIG! Never in my entire life have i ever been so disgusted with customer service from a retail store. I hope that they see this because that behaviour towards customers is unacceptable!<br> <br> DECOFURN will not excel in the Retails space when they have such rude employee's! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;818611;691622;13;2;0;0;0;0;2;NULL;NULL;NULL;15/01/14 10:16;15/02/19 12:28;Motorists Beware;8,80E+12;Natasha Botha;***;We took my girlfriends car in to have her door handles replaced. I was told that it would be a one hour job. More than 5 hours later it was still not complete. When we collected the vehicle the electric windows were not working, the radio was not working, the indicators were not working and the internal lights were not working. We had to bring back the vehicle and another 5 hours and it was in the same condition. Buy now we were very upset as they had to order new parts from ford and all the while my girlfriend has been driving without indicators in a car that is not roadworthy. I contacted the Client Relations manager. It has been over a month since we took it in, despite numerous requests for help. I have asked to be able to contact the group manager or managing director. My emails have simply being ignored. I am so disappointed. I explained to Natasha that I understand these things happen, but with excellent client service you can turn a dissatisfied customer to a brand ambassador. All I got back was a rude email saying they were doing us a favour. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;818612;879055;2;2;0;0;0;0;2;NULL;NULL;NULL;15/02/19 13:03;15/02/19 12:28;Very Poor Workmanship and Skirting Responsibility;;David and Nikki;;A number of years ago I had Evans and Sons fabricate and install granite pa****t wall tops and overhangs on my house- at about R90,000, not a cheap job. The overhangs were about 50kgs each and were glued with epoxy. David, one of the owners, assured me that the epoxy would be permanent. Well, during delivery, 3 units fell apart and had to be re-glued. Now bear in mind that these overhangs are right over a balcony, so if one were to fall onto someone, it would very likely kill them or very serious injure. Within the first year, pieces started falling off. To date, 4 sections have fallen. The last section fell with such force that it sheared the bricks right off one window cill. I have written to both David and Nikki numerous times, with absolutely no response, ever. Initially there was also some poor workmanship and it was like pulling teeth to get any of them out there to look at the work. Someone finally did, but the work was really never remedied to an acceptable standard. So my recommendation to anyone would be to stay very clear of Evans and Sons, except for maybe a gravestone- they don't have too far to fall and take little skill to make and don't have to be assembled.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;675126;858981;25;2;0;0;0;0;2;NULL;NULL;NULL;15/02/19 14:15;15/02/19 12:29;******* AND *****;6,21E+12;;***;Quotes were given for transportation of goods and the invoices received were not for the same amount. NO credit was passed and now we are being sued for the full amount, and will not accept an acknowledgement of debt or payment for the correct amount. They want the full OVERCHARGED amount. Overcharges do happen, but 4000.00 on a 12 000.00 bill is 25%. I find that unacceptable. HOW MANY OTHER PEOPLE ARE PAYING FOR KARGO NATIONALS GREED. I have worked for three different companies in our area over the last 16 years, and the same has happened with all three companies. Kargo go the legal route and refuse to accept they have over charged. They bully and cheat small businesses. They want to close us down because of their incompetance and greed.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;815763;720622;14;5;0;0;0;0;5;NULL;NULL;NULL;15/02/19 14:03;15/02/19 12:31;Finally someone willing to assist;;Chad Fisher;;After being highly disappointed with a no show and them supplying the order incomplete i finally got in touch with a rather pleasant man who was the first person to come back to me after leaving my number with 7 previous call centre agents! He has assured me that my order is in process and will be delivered next week. He also offered a complimentary hamper in the meantime while my very late order was being processed. Whether all will run as planned. ..well we are yet to see. My gut says he's a man of his word but let's see if he delivers. Will be back to give an update;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;818618;893260;16;2;0;1;0;0;2;NULL;NULL;NULL;14/12/13 14:06;15/02/19 12:33;Being overcharged on contract!!!;8,11E+12;Multiple people;***;I upgraded my phone TELEPHONICALLY with Nashua in Sept 2014. Shortly after I was informed that Nashua was closing & that my contract would be transferred to MTN. I upgraded 2 months before the contract end &I had to pay the remaining hardware charge of R200 split over Oct & Nov 2014. My contract was transferred to MTN end of Nov. At the end of Dec I noticed I was being billed as though I was still paying for the old phone R97 above the contract agreed upon. I started phoning Customer Care on Jan. 13th 2015. I informed them how they had made a mistake and was told to contact Nashua and get a copy of my contract. I did this and Nashua forwarded a copy of the agreement to MTN and cc me in. I was then informed that they need a physical copy. If something is done telephonically how would I possess a physical copy? I continued phoning and emailing, dates - 13,14,15,16,19, 24,&amp;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;414201;23;1;2;0;1;0;0;2;NULL;NULL;NULL;15/02/19 13:49;15/02/19 12:33;********** Service | Care Free Attitude;9,01E+12;STB Insurance;***;SHS***<br> <br> Can I please get someone committed ,competent and considerate to deal with my claim at STB Insurance?<br> <br> From day one its been a nightmare dealing with STB Insurance! Deplorable service!<br> <br> As a loyal customer for years its sad to know that customer service does not exist.<br> <br> 1- One week delay to uplift my vehicle- That means one week wasted from my rental vehicle which I have to now consider if the panel beaters do not have my vehicle ready by the 2nd of March. <br> 2- Consultants never call back - uninviting when on the phone ( please check since STB record all calls for quality and security purposes).<br> 3- Time consuming trips to get quotation on replacement of rims which ended up wasting more time with no results.<br> 4- Nothing like keeping the client in the loop / or giving updates on whats going on. I have to continuously call to get updates which again is money & time wasted.<br> <br> Standard Bank- This is revolting obnoxious customer service. Downhearted with the unsatisfactory negligent service<br> <br> Are we really moving forward with the substandard service?<br> <br> Please change my mindset towards the service and prove me wrong by delivering.<br> <br> <br> <br> <br> <br> <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;818626;873807;17;2;0;0;0;0;2;NULL;NULL;NULL;15/02/19 14:30;15/02/19 12:38;****** *******S ;8,41E+12;JACO BOTHA;***;WE WENT ON A RIVER RAFTING ADVENTURE ON 14/02/2015 WHICH ENTITLED YOU TO HAVE PICTURES AND VIDEOS TAKEN, WE PAID FOR THE PICTURES AND VIDEOS, WHICH WE NEVER RECEIVED ....WHEN WE CALL THEY KEEP HAVING THIS LAME EXCUSE OF THE CAMERA BROKE AND GOT WATER DAMAGE!!!!I WOULD LIKE ALL MY MONEY REIMBURSED JACO IS THE NAME OF THE *** EARTH ADVENTURE!!!PERSON!!!!BUT LIKE ALL THE OTHER PEOPLE COMPLAINING THERE WOULD PROBABLY COME NOTHING OF THIS COMPLAINT!!!! *******S ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;818631;1300;14;2;0;0;0;0;2;NULL;NULL;NULL;15/02/19 14:31;15/02/19 12:45;Ignoring queries, won't make it dissappear.;;;***;In Sept 2014 I contacted Whirlpool to assist me in repairing my stove. I already had a local repair person look at it and was told that the Temperature Overload Cutout needs to be replaced. The oven model is AKZ431/01<br> The repair company said that the part was ordered, but Whirlpool do not have stock. This has been the situation until now.<br> When reporting the problem in Sept you referred me to another repair company and they wanted to charge me call out fees all over again. I asked them if they could just order the part, but heard nothing back from them. I am desperate to have my oven repaired but do not know what to do. I sent numerous e-mails, and even called Whirlpool, but the only response is a generic automated reply. I already spend R800 on local repair companies call out fees and still have a broken oven. NOBODY can tell me if the part that is needed is in stock and even if Whirlpool has a repair centre. I am forced to buy a new oven, but are disappointed at the poor service from Whirlpool. What am I supposed to do with my broken oven, dump it in the bin?????;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;818632;163;14;2;0;1;0;0;2;NULL;NULL;NULL;15/02/18 17:30;15/02/19 12:45;Spar Pineslopes vrot g*****, bad customer service;N/a;Spar Pineslopes staff member;***;I'm a regular shopper at Spar Pineslopes & on the 18/02/15 I had the worst experience at the store. On 17/02/5 I purchased g***** & to my disappointment I found that the g***** had gone off. I went back to the store to return them & upon my arrival;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;270215;1043;13;2;0;0;0;0;2;NULL;NULL;NULL;15/02/19 11:51;15/02/19 12:51;***** and THEFT;8,41E+12;Ian Nefdt/Robyn Lowther;***;My brand new BMW M235i was running low on oil, as alerted to me by the car's onboard computer. I proceeded to book my car in for a oil change with JSN. I was assured that all work would be paid for by BMW motorplan barring which I would be contacted for authorisation. When I returned I was smacked with a R2000 bill and told it was for the oil change. I later realised it was for a full service (which I didn't need). The next morning driving out of my parking I noticed a oil patch on the floor beneath my car. It turns out JSN didn't properly fix the car and had not correctly fitted the sump plug. They refused to reimburse me for their blatant *****, dishonesty and what amounts to theft, JSN does however acknowledge their blatant misconduct and substandard workmanship. For which they apologise. The *******.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;779949;717614;32;2;0;0;0;0;2;NULL;NULL;NULL;15/02/19 14:20;15/02/19 12:51;It's now Feb 2015..still waiting for my 2014 Money;..!..;SARS;;SARS has to date not paid me out for tax year 2014. When you owe them money they are quick to threaten with Jail, but when you claim... you wait forever.. <br> <br> I've been through about 7 audits now.. to date they just pass the buck between themselves.. always asking for the same papers over and over again.. they all promise my money will be in after a month of an audit.. when the month pass they just send me to the next audit.. <br> <br> where do I go to sue SARS? is there even such a place? <br> <br> i have a tax consultant helping me. but i'm even thinking he is now trying to flee to the mountains. how hard can it be for SARS just to release my money they owe me. are they broke? <br> <br> i hate this country.. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;651287;784525;6;2;0;0;0;0;2;NULL;NULL;NULL;15/02/19 14:36;15/02/19 12:53;Very Bad Attitude ;7,10E+12;Busisiwe Ntuli;***;I was sent money from my brother in Tonga by Western Union. I went to the Travelex Branch at The Glen mall today to go and get my money. Having filled out the form and the test answer I went to the counter and was served by Busisiwe Ntuli, who then asked me what the test question was. I told her that I did not know what the question was as she was supposed to ask me that and I was supposed to give her the answer. She completely refused to give me my money and said that I was supposed to know what the question was. I told her that this was the first time I was told that I was supposed to know the question and had been to their branch before and was never told that I had to know the question. She proceeded to say that western union had different rules in different countries and that in south Africa I had to know the question or I could not get my money. I was in a very embarrassing situation as I did not bring any money with me, had my car parked in the parking lot and no money. I went to another Travelex branch was aked the question, gave the answer and hot my money. I would like clarification where it states by WU one cannot get your money if you don't know the question!!!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;805223;1300;14;2;0;0;0;0;2;NULL;NULL;NULL;15/02/19 14:46;15/02/19 12:54;\Modern\"" washing machine not worth servicing"""

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Replies (1)
Absa
Absa's reply20 Feb 2015, 14:24
Official
Hello seq***,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd