1 reviews | Active since May 2016

28 May 2016, 11:28

FICA process for Business Banking - Service absolutely pathetic

<p>My business account was blocked for non compliance to FICA regulations without knowledge. Thereafter, after submitting documents and receiving a phone call from the FICA centre to confirm the documents were received, my account has periodically been blocked 4 times. I phone to have it unblocked, my business banker Mr Modise promises me it wont happen again and the process repeats.</p> <p>I am absolutely disgusted with the level of competence and customer service that I have received. I suggest that if you look for a business account, do not go to ABSA with this level of service.</p>

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Replies (1)
Absa
Absa's reply30 May 2016, 09:15
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd