FICA process at ABSA disorganised

I sent my documents to ABSA for the FIca process in Sept 2015, Oct 2015, Jan 2016 ( after having my account frozen each time) and then being assured that now all documents are complete. Now today account frozen again and after 4.5h of trying to get to speak to a consultant to help ( everybody in meeting) I have had no success yet.<br> The level of service is very very poor. I have accounts at other banks and NEVER have I had this kind of problems or poor service with them...ONLY at ABSA.