FICA procedures

In December I went to absa to update my details for my permit since it was expiring on 31 December and I was told not to worry if I didn't receive an sms from absa. On the 3rd of january when I wanted to pay my rent that's when I discovered that my account is locked but I was out of the country. On the 20th of january I went to absa with all my documents and they updated and I was told 24 to 48 hours and up to now am not able to access my funds please help me. At least if they don't want me to use the account let me close it and get all my money out of it. I am tired of this