FICA problems

Item: Absa
Rating: 1
Author: Stefan R

I have received my credit card on the 7th on May 2018, on the 7th I want to use my card they say I have a FICA problem. I have previous mailed virgin my FICA docs and they rep**** that they received my docs. I then phoned Virgin so they say i need to go to the ABSA branch and they should send it to Virgin. Witch I have done at Rustenburg Mall. They replayed to the lady there that She must mail it to them. So she did. Then again same problem a week later. after I phoned again they said no it should be couriered to Virgin from ABSA. now I had to go back to the branch and they couriered it to them last week Thursday. I still have a FICA problem wen i want to use the card and today is Tuesday 22 May 2018. Really Virgin ??? it takes Me an hour to FICA anywhere else.

I phoned again today and now it will take another 24 hours .

bad bad bad !!!!!!!!

Helpful (0)

Replies (2)

Absa's replyOfficial

22 May 2018, 12:20

Hi there Thank you for the posting. We do apologise for the delay and would really like to assist to get the matter resolved. Please email us your ID number for further investigation to *** Awaiting your soonest response. Kind regards The Virgin Money Team

Best regards,

Absa's reply22 May 2018, 12:20

Official

Best regards,

Stefan R's updateReviewer Update

22 May 2018, 13:42

I Just want to add that the lady at ABSA was a star and she rely went out off her way to help Me. Her name is Vanessa and she works at Rustenburg Waterfall Mall ABSA branch

Stefan R's update22 May 2018, 13:42

Reviewer Update

I Just want to add that the lady at ABSA was a star and she rely went out off her way to help Me. Her name is Vanessa and she works at Rustenburg Waterfall Mall ABSA branch

FICA problems

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