Fica problem - frozen all accounts

I am very upset and embarrassed. Went with friends to a restaurant. Try to pay with my credit card. Was declined. No problem, go to ATM to withdraw cash. Declined - FICA problem. I call the call centre. Must be a small problem - can fix it quickly, I thought. They told me they can not do anything. Accounts - all of them - frozen because I have not been checked since 2001 for FICA. They have had 14 years to check me out - not one call, SMS, letter or e-mail - just lock all my accounts. And there is money available in each one of the accounts (about 12 of them). Been a customer for about 25 years. Last 16 years at the same address, same e-mail, same cell phone, same land line, same everything.<br> <br> Embarrassing is not the word. And poor Tsego on the call centre had to field my complaints for 38 minutes and wear me down until I go away. Poor guy called his manager and another manager and they just said - like Tsego - that they can do nothing about it. I feel for Tsego - no support, no problem solving options, just feed the customer with excuses and stay calm. He must have said \I am sorry Sir"about 300 times. He had nothing else to offer. What a shame!! 0/100.<br> """