FICA Nonsense - Nothing works

I received a mail to send docs for FICA. Even though I have been a customer for 20 years, suddenly you need to prove this is really me. Ridiculous in itself.

The mail said to do this in the app. The app has no such functionality as was described in the email.

I then went into a branch. The gentleman was helpful and old me I could simply mail the docs to the address given. And it would be done in 48 hours. This was done on 6 May.

I only received a reply on 24 May (NOT 48 hours) to say one of the docs had an issue.

I rep**** with a new doc, on 24 May, the same day.

There was still an issues with this doc, I received a reply on 25 May. Which I rep**** to then on the same day - 25 May.

Then on 28 May I received a mail to say : Please take note that we are unable to assist with your request as it outside FIC Centre’s mandate The profile has an account with dormant status and needs to be re-activated. Kindly be advised that, the function is done by a consultant, it requires authorization and signature to be finalized.

Today when I tried to use my card I could not.

If I had been helped properly when I went into the branch instead of being told the email would help me within 24 hours this would have been sorted then already. Or if the app had worked as it should have.

I feel I have just been given the run around and now the account is closed. I have been a client for 20 years, and feel that after all the money I have spent on my accounts over the years I deserve better service than this.