FICA nightmare.

After being offered a credit card by ABSA in December 2019, they have requested me, I suppose as a formality or protocol, to visit my nearest branch in order to "verify myself". I have submitted my ID, salary statements and proof of residence both online, via email and inside the branch. I have received an e-mail, SMS's and verbal confirmation from a senior consultant at ABSA Sasolburg that I have been FICA'd and that my application will now proceed. In the interim the application was declined. I queried the unsuccessful application (as if I app****...) with letters from TransUnion and Experian to prove my credit worthiness with NO answer from ABSA up to today. I didn't care much for this as I didn't really apply, but was rather offered this service. What made me livid was to realise that my account was frozen on the 12th of March 2020 without any warning. After several phone calls to both ABSA's service line and ABSA Sasolburg no one seems to be able to declare why I have suddenly been "de-FICA'd" and why my account was frozen. I cant and wont prove my existence or legitimacy to ABSA every three months, as a result of their poor administration. ABSA had access to all my details in the last three months and should on that basis be able to keep me FICA'd. If this can not be rectified without me having to queue I'm afraid ABSA can can close my account, for this poor service is intolerable.